Shipping & Returns
SHIPPING
Please allow 1-3 business days for all stock orders to ship
from the time payment is received, unless otherwise noted.
Made to order pieces take 3-4 weeks to make.
All orders are shipped via DHL/Deutsche Post using insured and traceable shipping.
Made to order pieces take 3-4 weeks to make.
All orders are shipped via DHL/Deutsche Post using insured and traceable shipping.
Shipping Costs:
for deliveries to Germany: 7,00 €.
for deliveries to EU Countries: 15,00 €.
for deliveries to Switzerland, Iceland, Norway and Great Britain: 30,00 €.
for deliveries to the USA and Canada: 35,00 €.
for deliveries to EU Countries: 15,00 €.
for deliveries to Switzerland, Iceland, Norway and Great Britain: 30,00 €.
for deliveries to the USA and Canada: 35,00 €.
Free EU shipping on all orders above 250,00 €.
Returns
We hope, you love your purchase. If, however you are unsatisfied with your order, you may send it back within 14 days of receiving your item. The item must be unworn and undamaged and in the original packaging.
Please include your invoice no and bankdetails / Paypal address.
We gladly exchange unworn and undamaged products or refund if necessary.
Shipping must be paid by the customer. Please track your shipments and make sure, your order is securely packaged. ainojewelry is not responsible for return merchandise lost or damaged in transit.
Sale items are excluded from returns/refunds.