We hope you love your purchase.
If, however you are unsatisfied with your order, you may send it back within 14 days of receiving your item.
The item must be unworn and undamaged.
Please include your invoice no and bankdetails.
We gladly exchange unworn and undamaged products or refund if necessary.
All Carbon pieces are made to order and therefore excluded from returns/exchanges.
You are of course welcome to send your jewelry back for resizing or individual modifications.

Shipping must be paid by the customer. Please track your shipments and make sure, your order is securely packaged.
NEEO is not responsible for return merchandise lost or damaged in transit.

Sale items are excluded from returns/refunds.